Thirty Calendar Days
Return or exchange requests must be submitted within 30 calendar days from the date the carrier records the order as delivered.
WorkHaven Customer Care
Returns & Exchanges
A workspace purchase should feel considered from selection through daily use. If an eligible WorkHaven item is not right for your space, body, or working routine, our return and exchange process is designed to be clear, supportive, and straightforward.
Policy at a glance
A Clear 30-Day Promise
We aim to make every return proportionate to the product, easy to understand, and respectful of the time already invested in building your workspace.
Complete and Resalable
Items should be clean, complete, undamaged, and returned with all components, hardware, accessories, manuals, and protective materials.
Complimentary Returns
Eligible returns from U.S. delivery addresses receive a prepaid return method after the request has been reviewed and approved.
Return or Exchange
Choose a refund to the original payment method or request an eligible exchange when another size, configuration, or product is preferred.
Before requesting a return
Give the Product a Fair Evaluation
Ergonomic products often require thoughtful adjustment before their benefits become clear. A chair may need changes to seat height, arm position, lumbar depth, and recline tension. A monitor arm may need weight calibration. A standing desk may need memory positions and cable slack refined before the setup feels natural.
We encourage a careful evaluation without causing wear, damage, stains, permanent marks, or modification. Keep all cartons, internal packaging, hardware, manuals, protective coverings, and accessory bags until you are confident that the product suits your workspace.
- 01 Confirm that the product has been assembled and adjusted according to its intended use.
- 02 Keep all original packaging until the evaluation period is complete.
- 03 Photograph any delivery damage before moving, assembling, or discarding packaging.
- 04 Do not drill, cut, paint, permanently alter, or modify the product during evaluation.
Return eligibility
What Qualifies
Eligibility is based on timing, condition, completeness, and whether the item can be safely inspected and returned to inventory.
Request timing
The return or exchange request must be submitted within 30 calendar days of the confirmed delivery date.
Product condition
The item must be clean and free from stains, odors, pet hair, scratches, dents, impact damage, excessive wear, or signs of extended commercial use.
Components
All screws, brackets, controls, cables, remotes, adapters, cushions, covers, tools, manuals, and accessories supplied with the product must be included.
Packaging
Original packaging is strongly recommended and may be required for large, fragile, adjustable, or multi-component products to ensure safe return transportation.
Proof of purchase
The order must be identifiable through the order number, purchaser name, delivery address, or the email address used during checkout.
Prior authorization
Every return must be approved before shipment. Products sent without return instructions may be delayed, refused, or returned to the sender.
Product integrity
Items that have been drilled, cut, painted, engraved, altered, improperly assembled, or modified beyond normal installation cannot be accepted.
Step-by-step guidance
Your Return Path
Follow the sequence below before sending any product. This helps protect the item and prevents unnecessary processing delays.
Submit a Request
Provide your order details, the item being returned, the reason for the request, and whether you prefer a refund or an exchange.
Receive Approval
Our support team reviews eligibility and sends the correct return method, packaging guidance, and any product-specific instructions.
Prepare the Item
Clean the product, disassemble it where instructed, organize all hardware, and protect every finished surface and moving component.
Ship Securely
Attach the approved label or follow the scheduled collection instructions. Retain your shipping receipt and tracking information.
Inspection and Resolution
Once received, the item is inspected. The approved refund or exchange is then processed according to the original request.
Please do not send a return to the WorkHaven business address without prior approval. The correct destination and shipping method may vary according to product size, warehouse location, and carrier requirements.
Exchanges, Simplified
An exchange may be requested when a different product, configuration, size, finish, or support style better suits your workspace. Exchange availability depends on current inventory and product eligibility.
- Exchange requests must be submitted within the same 30-day return window.
- The original product must meet all return-condition requirements.
- Replacement inventory cannot be guaranteed until the exchange is approved.
- Any price difference will be confirmed before the replacement is released.
- If the preferred replacement is unavailable, a refund may be offered instead.
Faster Replacement Orders
When speed is important, purchasing the preferred replacement as a new order may be more efficient than waiting for a traditional exchange to complete. The original eligible item can then follow the standard return process.
- The replacement order is processed independently at the current listed price.
- The original order is refunded only after the returned product passes inspection.
- Promotional pricing may not transfer automatically to a separate replacement order.
- Shipping and delivery timing depend on current inventory and destination.
- Support can help compare the most practical resolution before you proceed.
Before the item leaves
Before You Send It
Office furniture and ergonomic accessories often contain moving parts, finished surfaces, tension mechanisms, controls, cables, and precisely matched hardware. Careful preparation protects the item during transportation and allows our inspection team to process the return accurately.
If disassembly is required, follow the original assembly sequence in reverse. Keep hardware grouped by component, protect corners and control panels, and avoid placing loose metal parts directly against upholstered, painted, laminated, or powder-coated surfaces.
- 01 Photograph the item and all included components before sealing the package.
- 02 Place screws, brackets, tools, and small accessories inside a sealed and labeled bag.
- 03 Immobilize adjustable arms, bases, controls, cylinders, and moving desktop sections.
- 04 Remove or cover all previous carrier labels before applying the approved return label.
Product-specific care
Large-Item Returns
Ergonomic chairs, standing desks, desk converters, and oversized support products require additional planning because of their weight, dimensions, and multiple components.
Ergonomic Office Chairs
Protect the backrest, arms, controls, casters, base, cylinder, and upholstery. Do not force components apart. Follow any disassembly instructions provided with the return authorization.
Standing Desks
Disconnect power, reset adjustable frames if instructed, separate desktops from bases where required, and protect motors, control boxes, cables, and finished edges.
Desk Converters
Secure the lifting mechanism in its lowest approved position. Protect keyboard platforms, handles, gas-assisted mechanisms, and articulated sections from movement.
Monitor Arms
Remove monitors before disassembly. Include all clamps, grommet components, VESA plates, screws, tools, cable clips, extensions, and adjustment hardware.
Footrests and Mats
Surfaces must be clean and free from visible wear, stains, debris, odors, compression damage, cuts, or permanent marks caused by footwear or furniture.
Task Lighting
Protect shades, joints, clamps, weighted bases, bulbs where supplied, adapters, controls, and cable connections. Fragile components should not move inside the carton.
Large-item returns may require a scheduled carrier collection rather than standard parcel drop-off. The product should remain accessible, safely packaged, and available during the confirmed collection window.
Damaged in Transit
If a product arrives with visible shipping damage, stop assembly where possible and document the condition immediately. Keep the shipping carton, internal protection, labels, and all damaged components until the issue has been reviewed.
- Photograph the outer carton from several angles.
- Photograph the shipping label and any punctures, dents, or crushed areas.
- Photograph the affected product components before further handling.
- Record missing pieces or damage discovered during initial unpacking.
- Submit the issue as soon as reasonably possible after delivery.
Incorrect or Incomplete
If the order contains the wrong item, incorrect finish, incompatible component, or missing hardware, do not discard the packaging. Our team will review the order details and determine the most appropriate replacement or correction.
- Confirm the product name and model shown on the carton.
- Compare the received components with the included packing list.
- Provide clear photographs of all received parts.
- Do not purchase replacement hardware before receiving guidance.
- Keep all received materials together until the case is resolved.
After the return arrives
Refund Timing
Refund timing includes return transportation, warehouse receipt, inspection, approval, payment processing, and the posting schedule of your financial institution.
Return Transit
The carrier transports the approved return to the designated facility. Transit time varies according to product size, shipping method, origin, and destination.
Warehouse Receipt
Tracking may show delivery before the package is opened and entered into the inspection queue. Large shipments may require additional handling time.
Condition Inspection
The item is reviewed for completeness, condition, included hardware, accessories, and compliance with the approved return instructions.
Refund Authorization
Once approved, the refund is issued to the original payment method. Any authorized adjustment will be explained before the case is closed.
Bank Posting
Banks and card providers may require additional business days to display the credit after WorkHaven has completed the refund.
Important limitations
Items We Cannot Accept
Certain products or conditions cannot be returned because they cannot be safely resold, verified, restored, or transported.
Used Beyond Evaluation
Items showing extended use, commercial wear, stains, odors, scratches, impact damage, pet damage, or deterioration beyond a reasonable evaluation period.
Altered Products
Products that have been drilled, cut, painted, engraved, rewired, reupholstered, permanently mounted, or otherwise modified from their original form.
Missing Components
Returns missing essential hardware, controls, cables, bases, brackets, adapters, cushions, manuals, tools, or included accessories.
Compromised Soft Goods
Seat cushions, lumbar supports, wrist supports, or similar products that are stained, washed contrary to instructions, contaminated, or returned without required protective materials.
Unapproved Shipments
Packages sent without prior return approval, without the correct destination, or through an unapproved freight method may be refused.
Final-Sale Items
Products clearly identified as final sale, clearance final sale, personalized, custom-configured, or otherwise non-returnable at the time of purchase.
Returns guidance
Questions, Answered
All answers remain collapsed until selected so the page stays clear, structured, and easy to review.
When does the 30-day return period begin?
The return period begins on the calendar date the carrier records the order as delivered. Requests should be submitted before the end of the thirtieth calendar day.
Can I assemble an item before deciding whether to keep it?
Yes, reasonable assembly and adjustment are permitted for evaluation. The product must remain clean, complete, undamaged, and free from permanent modification, misuse, or excessive wear.
Do I need the original packaging?
Original packaging is strongly recommended and may be required for large, fragile, multi-component, or adjustable products. It provides the safest fit and reduces the risk of transit damage.
Are return shipping costs covered?
Eligible returns from U.S. delivery addresses receive an approved prepaid return method. The exact method depends on the product’s size, weight, location, and carrier requirements.
Can I return only part of a multi-item order?
Yes. An eligible item may be returned independently from the rest of the order. Each returned product must include every component and accessory originally supplied with that item.
What happens if a return is incomplete?
Missing components may delay inspection and may affect return approval. Our team may request the missing parts, return the shipment, or apply an adjustment based on the condition and completeness of the product.
Can I exchange an item for a more expensive product?
An exchange to a higher-priced product may be available when inventory allows. Any price difference must be confirmed and paid before the replacement is released.
What if the product was damaged during return shipping?
Returns should be packed according to the approved instructions. Damage caused by insufficient packaging, unrestrained components, or an unapproved carrier method may affect the final resolution.
WorkHaven support
Need Help?
For return authorization, exchange guidance, damaged-delivery support, or help identifying the correct components, contact the WorkHaven customer care team before shipping your item.
support@workhaven.lat
+1 (334) 433-5119
Wetumpka, Alabama